1. Can I use my own picture for the background?
Ofcourse! Please email us at firstname.lastname@example.org with the image you want to use. We can then make a digital mockup (an example) of what the art would look like.
2. Can I add a quote / saying, badge, patch, etc onto the canvas?
Ofcourse, we can do any type of customization you want. Please email us at email@example.com and we'll talk alittle bit more about what you want and will create a digital mockup (an example) for you.
3. What happens when I place my order?
These canvases are made to order and handmade. From creation, hand stretching and packing will take about 3-5 business days. Shipping will take 3-5 business days as it's coming from Florida. However during the holiday season it may take up to an additional week.
We make sure to avoid using cheap Chinese materials or products. Doing so, we had to sacrifice our profit margin but now our canvases look much better than what you see from companies who use Chinese companies. Our canvases are made from 100% cotton with satin finishing. It gives the canvas a nice shiny or glossy look when its on your wall or when light shines onto it.
The framing is all done by hand. We hand-stretch the canvas over a pinewood frame about an inch thick. It makes it seem as if your canvas is like a door into that scene because it pops out of your wall. This is the exact same method that museums and galleries use when featuring other artists’ work. This type of presentation is called, “Gallery wrapped” :)
8. Where do you ship to?
Currently we only ship to the US, Canada, UK and Australia. We can ship to other countries but please contact me first so I can get a quote from Fedex.
9. I live in Canada (UK or Australia), do I have to pay custom duties?
This has never happened before because none of our canvases has gotten stuck in customs but if this does happen you will need to pay the custom duties for them to release it to you.
10. What is your return policy?
If you don't like it or if something is wrong, email or call us and we will either give you a refund or reship you a new canvas.
11. Do they come with a frame?
The canvases do not come with a traditional frame on the outer edges (like a picture frame). Also unlike a picture frame, they don't have glass around each panel. However they are hand stretched on a strong pinewood frame. This is the exact same method that modern galleries and exhibitions use for their canvases. It's because it makes the art pop out of the wall, giving it a 3D look and feel.
12. How heavy is it?
The canvases (depending on size) will weigh between 2-3kg or 4-6 pounds.
13. What is the frame made of?
The frame is made of pinewood.
14. How are they shipped, will they be damaged?
All canvases are carefully packaged. They are wrapped in plastic with cardboard corner guards and packaged in a cardboard box.
15. My Canvas is damaged!
If they are damaged please send us photos and email us immediately and we will either refund your money or send you a replacement.
16. I live in Hawaii or Alaska, why isn't shipping free?
Sorry but shipping to Alaska and Hawaii is not free. If you live in those 2 states, please select "Hawaii or Alaska" in the shipping options. Shipping will cost $55 per canvas.